Integration with leading billing and operations system providers Innovative Systems and Azotel automates provisioning, configuration and eliminates swivel chair management
PLEASANT GROVE, Utah, May 19, 2022 /PRNewswire/ — Today Alianza Inc. announced the expansion of its Technology Ecosystem Partner Program that helps service providers streamline their back-office operations, accelerate time-to-revenue, and reduce the cost of delivering cloud communications. By introducing integrations with two leading billing and back-office solutions — eLation of the innovative system and The SIMPLE of Azotel — Alianza reinforces its commitment to simplifying voice for service providers. Leveraging Alianza’s powerful suite of APIs, these integrations allow service providers to streamline communication service management, protect customer data integrity, and eliminate inefficiencies in chair provisioning. pivotal by automating time-consuming and routine tasks typically associated with account provisioning and setup.
Alianza’s integrations with Innovative systems and Azotel benefit customers of common enterprise communication service providers by enabling their staff to enter, update and retrieve customer information in a single back-office platform that integrates seamlessly with Alianza’s cloud communication platform. Additionally, integrations provide data and insights into billing systems, enabling service providers and broadband operators to resolve customer issues faster and easier, improving the end-user experience.
the integration with these billing and provisioning systems To allow operators for:
- Streamline the setup and management of customer accounts in the Alianza admin portal, including ordering phone numbers, feature changes, resetting end-user passwords, and more.
- Check and modify the account status in the billing system.
- Automate device provisioning with SIP credentials for built-in telephony ports on optical network terminals (ONTs) and residential gateways from major broadband providers.
Alianza’s new integrations with Azotel and Innovative Systems are available to common service provider customers. These build on Alianza’s existing billing system partnerships with GLDS, ETI Software and NISC,
“At Alianza, we are committed to teaming up with industry leaders as well as start-ups to accelerate innovation, simplify operations and drive revenue growth for our mutual customers,” said Kevin Mitchell, Vice President Alliances and Partners for Alianza. “Our innovative, API-rich platform makes it easy to work with great partners like Innovative Systems and Azotel, who share our integration focus, to introduce world-class solutions for our top service provider and carrier customers. debit.”
“Like us, Alianza is focused on operational simplification for service providers and broadband operators,” said John O’Hare, CEO of Azotel. “Their flexible APIs made the onboarding process quick and easy, and our combined solution will allow our joint customers to scale their operations quickly and efficiently while providing a better overall customer experience for their end users.”
“Innovative Systems is pleased to unite eLation with Alianza for seamless management of VoIP services for our customer base,” said Nathan Knuth, Vice President of Innovative Systems Engineering. “As service providers face additional regulatory and maintenance costs, using a cloud-based VoIP solution offers operators a convenient approach to delivering voice services while reducing the workload of their IT, administrative and technical staff.”
Alianza provides the only true carrier-grade cloud-native communication platform designed for service providers. Our proprietary, full-stack cloud communications platform offers wholesale residential and business communications services, including voice, video conferencing, collaboration, text messaging, and standalone UC softphones. Our team of experts are passionate about transforming communications delivery and ensuring a best-in-class customer experience for over 200 service providers globally. With the platform’s exceptional quality and always-on availability, our service providers can innovate quickly and meet the changing demands of their end-user customers in an easy-to-manage, easy-to-consume, and highly cost-effective way. Discover our solutions on alianza.com and follow us on LinkedIn and Twitter.
About Azotel Technologies
Azotel Technologies develops integrated customer and network management solutions that help fiber and wireless Internet service providers improve their business operations, services and profitability. Azotel is headquartered in Cork, Ireland with deployments in 22 countries. For more information on Azotel products and services, please contact your local Azotel distributor/dealer or visit www.azotel.com.
About Innovative Systems
Innovative Systems is an essential business software solution that enables independent service providers to seamlessly run their business, deliver modern network services, and enhance existing offerings. Innovative’s flagship products include eLation™, an industry-leading Billing and Operations Support System (BSS/OSS), IPTV, a suite of live streaming and cable TV solutions, and APMAX™, a voice over IP (VoIP) hardware and software platform. Based in Michel, South Dakota, Innovative Systems is proud to support connectivity across the country, including providing exceptional service to its telecommunications, cable, municipal, electric and utility customers and their constituents. For more information, please visit www.innovsys.com.
Vice President, Marketing
Kathleen Keith for Alianza
SOURCE Alianza Inc