Excitel Broadband has implemented a solution resolution policy that is very attractive to customers. The company follows this rule that we are going to talk about for a very long time. This is the kind of rule that every business should implement and follow. The policy we’re talking about puts customer needs first, but also puts Excitel in a light where it wouldn’t leave customers largely unsatisfied in terms of resolving issues. Without wasting any more time, let’s take a look at the policy we’re talking about.
Excitel Broadband Policy for Resolving Customer Issues
Excitel Broadband offers its customers the promise of resolving their issues in just four hours. The company has mentioned in their terms and conditions page that within the next four hours of registering the complaint, if the customer’s issue is not resolved, he/she will be entitled to an additional day of service. Excitel without supplement.
In fact, this policy states that for every four hours that Excitel cannot resolve the no connectivity issue, the company will provide users with an additional 24 hours of service. Yes, but there is also a time limit for this problem resolution and it is from 9 am to 9 pm. Any problem registered after 9:00 p.m. or before 9:00 a.m. will not be treated with the same terms and conditions as mentioned above.
Excitel is known for providing some of the most affordable broadband packages to consumers. If you want really affordable high-speed fiber internet, you need to check out Excitel’s deals. The company is growing in several cities as quickly as possible. You can visit the company’s website to check where it is already and also contact the company’s customer service to check how you can request a connection.