ROCHESTER, NY (WROC) – Monroe County wants to know how slow your internet is and has launched a new investigation to find out.
In conjunction with Magellan Advisors, the Monroe County Broadband Advisory Task Force seeks information on the effectiveness of Internet service in low-income and rural areas of the county.
“Nearly a fifth of urban households and a third of rural households do not have access to
High-speed Internet. In 2022, this is unacceptable,” County Executive Adam Bello said in a news release. “This survey is twofold as it will identify the obstacles and places that prevent access to
Affordable High Speed Internet and help us structure a plan to provide quality Internet access
to all our residents. In turn, better access to broadband broadband will also attract new
businesses in our region, drive economic growth, support education and strengthen our
The move comes just days after Greenlight Networks, a Rochester-based fiber optic internet service provider, was acquired by a New York-based private equity firm.
The survey includes an internet speed test. The task force recommends that residents complete the survey using a laptop computer plugged into their home or office router. For residents who can only connect with a smartphone, they ask to connect to home or work Wi-Fi and not cellular data.
Ideally, the working group asks users to complete the survey between 6 p.m. and 9 p.m. during peak Internet usage hours.
Complete the survey in English or Spanish by clicking here. As a last resort, physical copies of the survey are also available at all libraries in the Monroe County Library System.