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PTA sets minimum broadband internet speed of 4 Mbps for customers

Are you fed up with your internet speed? Yeah absolutely. Don’t worry at all. Today I have some very good information to share with you all. Internet speed in Pakistan is going to improve for many people. Thanks to a review of broadband internet rules by the Pakistan Telecommunications Authority. Recently, we learned that the telecommunications regulator participated in this year’s Consumer Conference. At this conference, they talked about internet speeds in Pakistan as well as other things and decided on something really good. Let’s dig into it.

The minimum internet speed in Pakistan will be 4 Mbps

According to recent reports, APT said the minimum broadband internet speed in Pakistan should be 4 Mbps compared to 256 kbps. That means you should get 80% of your advertised internet speeds. For example, if you have a 10 Mbps connection, you should get at least 8 Mbps speed at all times. The best part is that if it is below this limit, you can officially complain to PTA.

It will definitely improve internet speed in many parts of the country. Remote parts of Pakistan will see an improvement, especially because download speeds there are poor. The point worth mentioning here is that if your Internet Service Provider (ISP) is actually a “broadband” Internet Service Provider, you can now complain to PTA if they provide you with speed less than 4 Mbps. This will really help those who are getting less than 80% of their internet connection speed. However, it’s still unclear whether this applies to download speeds only, or to both uploads and downloads. Many people with PTCL connections can now breathe a sigh of relief as they will now have 80% of their advertised speeds, so there is definitely a silver lining for them.

How to complain?

  • File a complaint with the PTA by going to their website.
  • Click Consumer Complaints.
  • Complete your online complaint form requesting your contact details and the type of complaint you wish to make.

You can also lodge a complaint by calling the PTA Consumer Helpline on 0800-55055 which is available 7 days a week from 9am to 9pm.

Also read: Internet services finally restored in Pakistan: PTA (