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Satellite Broadband Ensures Business Continuity in the Event of a Natural Disaster

CEBU. Typhoon Odette (Rai) caused extensive damage to buildings, schools and essential services. (photo added)

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IN DECEMBER 2021, Super Typhoon Odette (Rai) ravaged the Philippines. Utility infrastructure was extensively damaged, leaving 269 cities and towns without power and 348 sites with grid outages. It took weeks to fully restore service.

Kacific allows the BPO company to continue its operations after the typhoon hits its region

Ameeratel provides BPO outsourcing, consulting, solutions and other services. The company has 700 seats and nearly 500 employees at present.

After the typhoon, Roland Del Rosario, the director of AmeeraTel, an outsourcing company based in Cebu City, was one of many Filipino business leaders who found themselves without an internet connection at the company office. AmeeraTel handles work for international customers in the UK, Australia and the US, including technical support, customer service and virtual assistance.

“Without the Internet, our operation will not work. We depend on internet connectivity,” Rosario said. AmeeraTel and its 500 employees needed to get back online quickly. Operations were at a standstill. They couldn’t wait for the extensive repair work needed on the internet cables on the floor. Rosario contacted satellite operator Kacific to secure high-speed internet from space.

Intense winds from the typhoon toppled utility poles, toppling power lines and causing outages across Cebu province.

Kacific uses the latest satellite technologies: Ka band and high throughput satellite technology (HTS) with its Kacific1 satellite. Kacific1 can deliver high-speed bandwidth over smaller antennas to provide faster download and upload speeds for internet users compared to older C-band and Ku-band satellites.

The satellite terminals used to connect to the Internet are compact and quickly deployable. They can be installed in hours, can be powered by solar panels, and simply require a clear line of sight to the Kacific1 in space to instantly connect multiple users.

Ameeratel, Inc. was the first call center in Cebu City to come back online with the help of TBGI’s VSAT powered by Kacific.

Benefits of Ka-band technology for remote emergency, backup and business communications

Higher capacity

Reusing Ka-band spectrum on spot beams with high-throughput satellite technology enables high bandwidth efficiency compared to traditional satellites with large coverage areas.

Faster speeds

The combination of high data transfer rate and small diameter antenna enables Kacific to deliver speeds of up to 50 Mbps download and 5 Mbps upload through CommsBox, helping businesses keep backing them up safely, even during fiber outages, especially for companies that have their data backup solutions in the cloud.

High availability of links

Concentrated spot beams are high power, resulting in availabilities between 99.5% and 99.9%. Kacific also has two local teleports located in Subic Bay and Clark as backup sites to ensure connectivity remains available even in inclement weather.

Simplified installation

The Kacific-1 signal has circular polarization, which means there is no need to adjust the polarization as with many other satellite systems. This greatly simplifies the installation process and improves system stability over long periods of time.

Local provider Transpacific Broadband Group International (TBGI) provides Kacific satellite services to local businesses that need a high-speed fiber optic backup system. The solution is designed for large enterprises and enterprises that require 24/7 high-speed Internet access for mission-critical communications and Internet applications. A “hot backup”, the service is always on and ready for a business to move from fiber to satellite for connectivity.

Satellite Technology Offers Natural Disaster Solutions Through CommsBox

Kacific CommsBox is a transportable and compact satellite communication product that can be quickly deployed to disaster areas when other communication channels fail. The turnkey solution is designed to meet the disaster response needs of Southeast Asian and Pacific territories.

The first of its kind in disaster recovery solutions, Kacific CommsBox consists of pre-configured solar-powered units that, with minimal configuration, provide instant Internet access to aid disaster relief operations and connect users.

Governments, civil defense, police, military, emergency services and aid operations can store CommsBox units in remote locations or transport them directly to disaster areas.

Kacific CommsBox is an all-in-one transportable satellite communication product that can be quickly deployed to disaster areas when other communication channels fail.

Each Kacific communication box includes:

* A small self-pointing satellite dish

* Modem and satellite electronics pre-configured and connected

* Solar energy package

* Wi-Fi hotspot

* A user tablet

* An all-inclusive waterproof, shockproof, fireproof, watertight and transportable container

* Unlimited high-speed data with priority first speeds of up to 50 Mbps download and 5 Mbps upload

The satellite antenna connects to the Kacific1 satellite, which provides extensive coverage across Asia-Pacific, including islands, mountainous regions and remote areas.

Kacific’s local internet service provider, TBGI, helped AmeeraTel connect to reliable Ka-band services almost instantly. Thanks to satellite internet, the call center was one of the first in the region to get back online and able to continue its operations.

Disaster risks require businesses to undertake robust resilience planning. Businesses need to prepare so their core systems can be up and running quickly after extreme natural events.

As Rosario learned firsthand during Typhoon Odette (Rai), ground technology is often destroyed or left without power during disasters. Businesses are increasingly looking for innovative solutions, such as satellite services, to ensure they can continue to communicate, use cloud-based systems and access databases after an outage.

Standby generators for electricity are essential equipment commonly used in places such as hospitals due to our heavy reliance on electricity. However, today’s economy also depends on voice and Internet services. That’s why satellite connectivity is crucial to business resilience planning.

To find out more about using satellite internet as an affordable broadband backup service, contact TBGI on 0917 583 7971 or learn more at

For more information on Kacific’s satellite technology, visit or contact [email protected].

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