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(Left to right) Zaidi watches Daniel show her proof of a bad internet connection during the SMA team’s visit to his house in the Kemuyang neighborhood in Sibu.
KUCHING (November 6): Sarawak Multimedia Authority (SMA) is set to engage the Sibu Rural District Council (SRDC) and a telecommunications company (telco) to resolve the connectivity issue affecting the Kemuyang region here.
According to the director general of the SMA, Dr Zaidi Razak, the regulator would involve the board and the telephone company in identifying a suitable site for the expansion of connectivity in the region.
The issue came to light following a visit by Zaidi and her team to Kemuyang on Thursday evening, following up on a public complaint about poor internet connectivity.
Zaidi said the complainant, college graduate Daniel Hillary, subscribed to that particular telephone company.
“The services of the telecommunications company are very poor, while the broadband coverage of another telecommunications company is good.
“It’s been like this for nine years. Often times, the signal status on my phone or other devices will show as “No network coverageâ€, “Emergency calls onlyâ€, or “H +â€. These problems would persist whether it was a sunny or a rainy day in Kemuyang.
“Some of my fellow citizens have even lodged complaints with the ‘Portal Aduan SKMM’ (complaints portal operated by the Malaysian Communications and Multimedia Commission, or MCMC), but the response they always receive is’ there is no is no last plan to build new tower to solve this problem â€.
“Students, in particular, have had difficulty participating in PdPr (e-learning at home),†said Daniel.
He has repeatedly said that the connectivity is so bad that his sister and friends had to go to the Farley Sibu hypermarket just to get a stable signal during the review period.
“The quality of voice calls is also poor in Kemuyang.
“A lot of times people would confuse my friends and I with a quarrel every time we spoke on the phone, when in fact we just can’t get along clearly due to poor connectivity,†Daniel added.
He also said poor connectivity almost cost his grandparents their lives as they missed several calls from Sibu’s health unit regarding Covid-19.
“Fortunately, the doctor was finally able to reach my grandparents to inform them of their positive Covid-19 test results; otherwise things could have been worse – I could have lost them, â€he said.
It is for this reason that Daniel appealed to the MCMC directly in Putrajaya to intervene by giving a directive to MCMC Sibu and Sacofa Sdn Bhd to build a new tower in Kemuyang as soon as possible so that this problem is solved once and for all.
“Just in case the MCMC team has decided to call a meeting, I am free 24/7/365 to join, to provide more details and also to learn more about the construction plan for the new tower. telecommunications, â€said Daniel.
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